Refund Policy & Returns - If you are not satisfied with your purchase, we will refund your order if you return it in its original condition/packaging within 7 days of your receipt of the products. Please allow up to 15 business days after delivery of your returned product to our facility for refunds to be processed. Refunds will be the price you paid for your order minus shipping and handling costs and a 10% restocking fee. All shipping costs to return the items to Crafted Gift Company are the responsibility of the customer and are not reimbursable. Please send the unused items back to us at the following address: Attn.: Returns, Crafted Gift Company, 2401 Waterman Blvd., Ste. A4/#88, Fairfield, California 94534 USA. Please be sure to include a copy of your invoice so that we know which order is being returned. Please note: If you are returning a yarn or crochet thread purchase, you will need to return the pack as sold to you in its entirety (i.e., if you purchased a pack of 4 balls of yarn and want to return it, you would need to return all 4 balls of yarn).
Exchanges - If you want to exchange something you ordered from us for something else from our website, please follow these instructions. Return the items to us at the following address: Attn.: Exchanges, Crafted Gift Company, 875A Island Drive, #412, Alameda, CA 94502 USA. Please put a note in the package telling us what you want to exchange the items for. We will then send you an email providing the additional cost (or refund, as applicable) + the cost for shipping out the new items for your approval. Upon your approval, we will ship out the new items to you. All shipping costs to return the items to Crafted Gift Company for the exchange are the responsibility of the customer and are not reimbursable.
Shipments with Missing Items - Customers have up 7 days after receipt of the shipment to notify us of any missing items in the shipment.
Refused Shipments - If you refuse delivery of a shipment, you will be refunded for the purchase price of the products less a 10% restocking fee and less the shipping charges for your order.
Shipping Address Corrections After Order Has Been Shipped - If a customer has entered an incorrect address or zip code as the shipping address for their order, and Crafted Gift Company is assessed an address correction charge by the shipping company, Crafted Gift Company will charge the address correction fee to the customer. The standard address correction fee for UPS packages is $5.00.
Secure Website Ordering - Credit card safety is a high priority at Crafted Gift Company. Online ordering using our shopping cart system on our website is safe because it resides on a secure server. The secure server encrypts all of your personal information that you input in our online order forms.
Order Damages (from Shipping) - We make every effort to ensure that your order is correct, properly packaged, and well protected in transit. Despite our best efforts, damage sometimes occurs during shipping. We do not accept responsibility for products damaged in transit. We strongly recommend that you always inspect your packages before accepting them when delivered from the shipping company.
International Orders / Orders to Canada, Hawaii, Guam, Alaska, Puerto Rico, APO/FPO - Unfortunately we do not ship to these locations.
Ground and Expedited Shipping: Ground shipping is available for all items on our website. Expedited shipping, however, is only available for craft supplies and some craft kit items. Please read the product descriptions carefully for available shipping options.